TEMPORARY CUSTOMER SUCCESS COORDINATOR

  • Part time
  • Toronto, Ontario, Canada View on Map
  • posted 3 weeks ago
  • Posted : October 6, 2020 -Accepting applications
  • View(s) 53

Job Detail

  • Company Name Ultimate Software

Job Description

Description
Ultimate Software is currently seeking a Customer Success Coordinator for our Collaborative Support Team in Customer Success. This role is the perfect opportunity for someone with good administrative skills who is seeking a part time position. You’ll be working in a high energy, fun-loving environment with people who are committed to providing an exceptional learning experience for our customers. The ideal candidate will have strong administrative skills, an ability to work independently, and bring excitement to tackling new challenges. If you are an experienced admin looking for a positive, team-focused working environment, then apply now!

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune’s Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers

Primary/Essential Duties and Key Responsibilities:
Generating Reports and other documents
Providing case updates and pertinent information for meetings
Managing and scheduling meetings using Microsoft Outlook
Performing general administrative duties as assigned
Entering and maintaining customer problems into Customer Relationship Management System
Proactively reach out to customers
Participating as required in activities that impact the team

Required Qualifications:
(Knowledge, Skills and Abilities)

2 years of experience in an administrative role
Organized, detail oriented, accurate, and responsive
Effective Time Management
Able to work patiently and effectively with a range of different personalities
exceptional written and verbal communication skills

(Experience, Education, Certification, License and Training)

Highly experienced with solid experience with MS Office
BS/BA in Business, Administration, Communications preferred or equivalent work experience

Preferred Qualifications:
Bilingual French/English
Knowledge of Human Resources, Payroll, or Benefits

Physical Requirements:
This position involves sitting/standing and typing on a keyboard

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software is committed to complying with all applicable provisions of the Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”). It is the Company’s policy not to discriminate against any qualified Peep or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the AODA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply” and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email [email protected]

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Required skills