Project Coordinator, Client Services

  • Guelph, Ontario, Canada View on Map
  • posted 3 weeks ago
  • Posted : October 6, 2020 -Accepting applications
  • View(s) 29

Job Detail

  • Experience Minimum Of 3 Years Of Experience
  • Company Name Fusion Homes

Job Description

Fusion Homes is searching for a talented, customer-focused Project Coordinator, Client Services to join our growing team!

This is an incredible opportunity to have a direct impact as a member of our client experience team ensuring our homeowners “love the journey”!

As Project Coordinator, Client Services, you are passionate about delivering customer service excellence – you aren’t satisfied until the customer is happy! You are highly organized and resilient, with the ability to manage multiple competing priorities in a fast-paced environment. You possess strong communication and problem-solving skills in order to manage multiple stakeholders to get the job done!

This is an incredible opportunity to have a direct impact as a member of our client experience team ensuring our homeowners “love the journey”!

Responsibilities will include:
Deliver exceptional client service and support to our homeowners from the day they take possession of their home through to the end of their after-closing warranty period
Represent Fusion Homes’ vision and values, upholding and delivering to Fusion Homes’ Customer Experience standards
Act as the primary point of contact for our homeowners, maintaining exceptional communication throughout the customer’s after-sales service journey to ensure all issues, concerns and deficiencies are documented, monitored and actioned
Manage customer’s expectations by providing education and guidance throughout the customer’s after-sales service journey
Schedule and coordinate all service with clients, sub contractors and Fusion Service team to ensure resolution in a timely manner
Work cross-functionally within the organization to consistently monitor the customer’s after-sales service journey, providing recommendations and solutions to continually elevate the client experience

Qualifications:
University Degree and/or College Diploma
Minimum of 3 years of experience in a fast-paced environment with a reputation for exceeding customer expectations
Outstanding customer focus – youaren’t satisfied until the customer is happy
The ability to anticipate, execute, and take ownership while managing multiple projects and changing priorities
Results-orientated professional who is self-motivated, resilient, and process driven
Strong problem-solving skills with the ability to generate recommendations for solutions
Meticulous attention to detail and effective coordination skills
Advanced MS Office skills

What’s in it for you?
Our compensation package includes a competitive salary, full health benefits plan and lucrative bonus opportunity
Tremendous exposure to the business and training opportunities to excel your career
Our industry-leading vacation policy allows all team members four weeks of paid vacation after their first year of employment

Having trouble applying online? Email [email protected] with the subject line Project Coordinator, Client Services, and your resume & cover letter.

We thank all applicants in advance for their interest. Those who offer the specific combination of experience and credentials most suitable to our requirements will be contacted.

Fusion Homes welcomes and encourages applications from candidates with disabilities. We are committed to providing accommodations, on request, for candidates taking part in all aspects of the selection process.

Required skills