Customer Service Representative

  • Part time
  • Toronto, Ontario, Canada View on Map
  • posted 3 weeks ago
  • Posted : October 4, 2020 -Accepting applications
  • View(s) 16

Job Detail

  • Experience 1 2 Years Of Customer Service Experience
  • Company Name WASH Multifamily Laundry Systems

Job Description

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

The Part Time Customer Service Representative is part of a team that directly impacts our company’s mission of providing best-in-class service. The Customer Service team operates in a fast-paced environment and is an integral part of our daily operations. In this role, the Customer Service Agent handles a high volume of service-related customer calls and provides cross-functional support for our Operations team. A successful Customer Service Agent possesses a strong knowledge base about our business, is solution-oriented, and maintains a pleasant and professional demeanor. The ideal candidate provides high quality customer service and exhibits initiative in achieving team performance and productivity goals.

Responsibilities:
Provide best-in-class customer service
Achieve and maintain quality assurance standards
Interpret and communicate customer requests
Route and and dispatch duties
Take ownership during customer interactions and achieve first-call resolution outcomes
Diffuse difficult customer interactions
Identify and employ appropriate escalation protocols
Contribute to the completion of team support tasks
Adhere to schedule requirements

Requirements:
High school diploma or general education degree (GED)
1-2 years of customer service experience
Dispatch and routing experience a plus
Ability to work in a fast-paced and team-oriented environment
Strong verbal and written communication skills
Proficient in MS Office (Outlook, Word and Excel)
Experience with call center phone systems and reporting is a plus
Available to work: Sunday-Thursday 10:00AM-2:00PM, 12:00PM-4:00PM, or 5PM-9:00PM, or Tuesday- Saturday, 10:00AM-2:00PM, 12:00PM-4:00PM, or 5:00PM-9:00PM and Saturday 7:00AM-

Required skills

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